Sr Patient Access Associate - Part Time - Emergency Department

Location: Emergency Department, Hixson-Lied Center at Nebraska Medical Center | Nebraska Medicine Omaha, NE

Shift Details:

• Part-Time, 24hrs/week

• Monday 10:00am-2:00pm

• Friday/Saturday 2:00pm-10:30pm

• Sunday 10:00am-2:00pm

• ***Mandatory Training for the first 2.5 weeks. Mon-Fri, 7:00am-3:30pm***

Nebraska Medicine is seeking a Sr Patient Access Associate to join our fast-paced Emergency Department Access Team. This high-demand role involves direct patient interaction and exposure to a wide variety of medical situations.

What You'll Do:

• Rotate between front desk and bedside registration, supporting patients during high-acuity visits with diverse medical needs

What to Expect:

• Frequent bedside work in dynamic environments

• Exposure to sensitive conditions (e.g., visible injuries)

• Comprehensive safety protocols and protective equipment in place

What We're Looking For:

• Strong multitasking and quick decision-making skills

• Professionalism in high-pressure situations

• Someone adaptable, empathetic, and committed to patient care

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/preadmission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

* Minimum of two years customer service experience required.

* High school education or equivalent required.

* Ability to work in a proactive self-directed manner required.

* Multi-tasking and problem-solving abilities required.

* Strong written and verbal communication skills required.

* Strong communication and organizational skills with aptitude for detail-oriented work required.

* Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

* Ability to type 35 wpm with 95% accuracy rating required.

*Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications: Sr Patient Access Associate

* Experience in health care, collections, registration, or revenue cycle preferred.

* Associate's degree in business, healthcare or related field preferred.

* Experience in health care revenue cycle functions including insurance or registration preferred.

* Experience with Microsoft Office products, specifically Word and Excel preferred.

* Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

splaczek@nebraskamed.com