NON IT CSR Customer Service Job in South Jordan, UT

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service
Location: South Jordan , UT 84095
Duration: 3 Months Contract (Possible extension)
Pay Range: $28 to $30.00/hr. on W2

Job Description:

Hybrid: team is in office Tuesday - Thursday; subject to change per client policy
Top Skills:

2-3 years' experience
Customer service experience, including call handling
Some data analytics experience
Some experience in coding, any language is fine, or project and automation experience
The position requires daily interaction with various broker dealers, internal branch network, other Operations groups, and technology teams. The position requires learning the function and products regarding the transfer process to become a Subject Matter Expert. The employee will have the opportunity to analyze and improve processes. The team provides exposure to a multitude of financial products and will assist in establishing or further developing a career within Operations.
Primary Responsibilities include providing ACAT (Deliver and Receive) processing support to all MSSB Branches and Etrade Service Teams, answer case/phone inquiries from MSSB Branches and telephone inquiries for broker dealer firms, provide support to outsourced vendor, escalate any issues accordingly and set expectations for MSSB Branches throughout the ACAT process, and participate in team meetings to share best practices and volume trends.
Organizational skills, efficient communication, ability to multitask, attention to detail and a readiness to escalate issues with a sense of urgency are of importance for this position.

Qualifications:

Organization, efficient communication, attention to detail and a readiness to escalate issues with a sense of urgency are of importance, customer service etiquette, detailed oriented, adaptive to a fast-paced environment, team player, responsible, execution oriented with the effective follow through and the ability to multitask and basic understanding of the financial industry a plus.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.