Licensed Insurance Property & Casualty Customer Service Representative

Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent at Tesla Insurance Services, you will handle a high volume of incoming calls from existing and prospective customers, delivering exceptional service while navigating multiple systems and adhering to compliance standards.

Responsibilities

• Answer approximately 40 inbound calls per day in a professional and timely manner
• Support a wide range of customer needs, including general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, and vehicle and garaging updates
• Navigate between multiple systems and tools to assist callers
• Respond to AI-transferred calls with particular attention to compliance and call documentation
• Provide empathetic, knowledgeable service that builds trust and reinforces Tesla's brand values
• Collaborate with peers and supervisors in a high-volume, team-oriented environment
• Participate in coaching, quality reviews, and process improvement initiatives

Requirements

• Ability to work 8-hour shifts with one unpaid lunch break and two paid 15-minute breaks
• Active Property & Casualty or Personal Lines license (required at hire)
• 1+ years of experience in customer service experience, call center, or insurance strongly preferred
• Strong verbal communication, active listening skills and proficiency in navigating multiple systems
• High attention to detail, especially in compliance-driven conversations
• Ability to problem-solve, prioritize tasks in a dynamic environment, receive real-time feedback and adapting quickly to change
• Weekend and evening shifts are not currently required, but there are voluntary overtime opportunities

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program